Refund Policy

Refund & Return Policy

Thank you for shopping with Bandozy. We want you to be completely satisfied with your order. This policy explains how returns, exchanges and refunds work.

Our 30-Day Return Policy

You may return any item within 30 days of delivery for a full refund of the product price – no restocking fees. To be eligible, items must be unused, in resalable condition, with all original tags and in the original packaging. Defective, damaged or incorrect items are always returnable at our expense.

Non-returnable items

• Items that have been used, assembled beyond inspection, or damaged through misuse
• Items returned without their original packaging or with missing parts
• Gift cards

How to start a return

1. Email us at info@bandozy.com or call +1 302-469-6899 with your order number and the reason for the return.
2. We will confirm your return and send instructions by email.
3. Pack the item securely in its original packaging with all included parts.
4. Ship it back using a tracked service.

Return shipping costs

For change-of-mind returns, you cover the cost of return shipping. For defective, damaged or incorrect items, we cover all return shipping costs.

Refunds

Refunds are issued to your original payment method (VISA,MASTER CARD,AMEX,APPLE PAY,GOOGLE PAY) within 5 business days of us receiving and inspecting your return. Your bank or card issuer may take an additional 3 – 5 business days to post the credit. This policy does not affect any rights you may have under applicable state law.

Exchanges

Would you prefer a different item? Email us and we will arrange an exchange. If the replacement costs more, we will send a payment link for the difference; if it costs less, we will refund the difference to your original payment method.

Warranty

Products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.