Frequently Asked Questions

Frequently Asked Questions

Straight answers on shipping, returns, payments and your order.

How much does shipping cost?

Shipping is free on every order within the United States, with no minimum purchase.

How long does delivery take?

Orders are processed within 1 – 2 business days and delivered within 5 – 10 business days by USPS or UPS.

Which countries do you ship to?

We currently ship within the United States only.

How do I track my order?

Once your order ships you will receive a tracking number by email. You can also track it on our Track Your Order page or in your account under My Account, then Orders.

What is your return policy?

You have 30 days from delivery to return any unused item in its original packaging for a refund of the product price. Email info@bandozy.com with your order number to start a return.

Are there any restocking fees?

No. We never charge restocking fees. Approved returns are refunded in full for the product price.

Who pays for return shipping?

You cover return shipping for change-of-mind returns. For defective, damaged or incorrect items we cover all return shipping costs.

When will I get my refund?

Refunds are issued to your original payment method within 5 business days of us receiving and inspecting your return. Your bank may take an additional 3 – 5 business days to post the credit.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay through our secure checkout.

Is checkout secure?

Yes. Payments are processed securely by Stripe and your card details are never stored on our servers.

Can I change or cancel my order?

Contact us as soon as possible at info@bandozy.com. If your order has not yet shipped we will do our best to change or cancel it.

Do your products come with a warranty?

Products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you.

Do you offer assembly?

Products ship ready to assemble with the manufacturer’s instructions included. Larger items such as sheds are supplied as kits for on-site assembly.

What if my item arrives damaged?

Contact us within 48 hours of delivery with photos at info@bandozy.com and we will arrange a replacement or refund at our expense.

Are the products new?

Yes, all products sold on Bandozy are brand new.

How do I contact customer service?

Email info@bandozy.com or call +1 302-469-6899. Our team is available Monday to Friday 9:00 AM to 6:00 PM and weekends 10:00 AM to 4:00 PM (Eastern Time).

How quickly do you respond to questions?

We aim to answer every enquiry within 24 hours.

Do you have a physical store?

Bandozy is an online store operated by Bandozy LLC from Wilmington, Delaware. Orders are placed and managed online.

Can I get help choosing the right product?

Absolutely. Tell us about your yard or project at info@bandozy.com and we will recommend the best option for your needs.

Do you ship large equipment like riding mowers and sheds?

Yes. Large items ship free within the US and are delivered within 5 – 10 business days. You will receive tracking details once your order is dispatched.